Once a Customer, Always a Customer: How to Deliver Customer Service That Creates Customers for Life


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Once a Customer, Always a Customer: How to Deliver Customer Service That Creates Customers for Life

Once a Customer, Always a Customer: How to Deliver Customer Service That Creates Customers for Life Rating:
List Price: £16.95
Sale Price: £15.75
(as of 10/06/2018 16:02 UTC - Details)

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Product Description

Using simple language, real-life examples, graphs and checklists, this book explains how to view your organization and customers in a new light and deliver the exceptional customer service you need in order to differentiate your business from those of your competitors. In this revised edition - which includes a new chapter on e-service - Chris Daffy provides practical advice and examples from Europe, the US and elsewhere on service strategies and techniques to make you famous for your service.

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